*NEW* Email Logs Delivery Status


Email logs are comprehensive records that capture the details of both system-generated emails (notifications) and emails created by program administrators, providing valuable insights into the communication flow within your mentoring platform. While this feature is not new, it has undergone significant improvements, now incorporating a delivery status for heightened clarity.

Understanding email logs is crucial for program administrators, as they offer a transparent overview of the email communication process. These logs track the journey of each email, from sending to delivery, and now even provide information on whether the recipient has opened the email. This enhanced feature empowers administrators with a deeper understanding of their communication reach, enabling them to optimize engagement and troubleshoot any potential issues promptly.

1 - Access the Email Logs

To navigate to your email logs, follow these steps:

1.0 Click on the "Admin" tab on the left side of the plateform to access your administrator dashboard.


1.1 Once in the dashboard, locate the "Messages" tile on the first row and click "Manage Messages."


1.2 A pop-up box will appear; from here, select "Email Logs."


Depending on the size of your program and the volume of email logs to retrieve, please be patient as it may take a moment for the Email Logs page to load.

Email Logs Filtering

The email log provides a comprehensive overview of all emails sent to members, including those initiated by administrators and system-generated notifications. To efficiently navigate and filter this information, utilize the top section of the page, where you can filter by member, status, and date.


For instance, suppose you wish to check the delivery status of messages sent to Nicholas Johnson in November.

Follow these steps:

1.3 Click the "Enter a member to see the notifications that were sent to them" field to display a list of all members. Choose the relevant member (you can select more than one). You have the option to choose a member either by scrolling through the alphabetical list or by entering their name in the box and clicking on it.


1.4 Choose a specific delivery status to refine your search. In this example, we will leave the status filter empty to view all messages.
1.5 Set the Start Date to November 1st, 2023, and the End Date to November 30th, 2023.
1.6 Click Search to retrieve the results.


The results will show that in November, Nicholas received 6 messages from the platform, with 3 marked as opened, including the timestamp, and 3 as delivered but not opened by Nicholas.


2 - Understand the Delivery Status Description

As we've just covered the practical steps for efficiently navigating and filtering through your email logs, the next important aspect of this training article involves understanding the various delivery status descriptions. This knowledge is essential for interpreting the outcomes of your email communications effectively. 

Here are the status descriptions:

  • Delivered : The email has successfully reached the end user's inbox, but it hasn't been opened or viewed yet.
  • Opened : The email has been successfully delivered and opened by the end user.
  • Bounced : The email delivery was obstructed by the recipient's email server, preventing it from reaching the inbox.
  • Deferred : The email is undeliverable due to an invalid or inactive email address, rendering it unable to reach the intended recipient.
  • Spam Report :  A notification or feedback received from an email recipient or their email service provider indicating that the delivered email has been identified as spam. When a user marks an email as spam or when automated spam filters detect certain characteristics in an email, a spam report is generated.

Note: Please take note that this feature was introduced in December. Consequently, emails sent before this date will not provide a delivery status.

3 - Email Logs Report

Administrators can generate reports based on message delivery statuses, dates and/or specific members, offering valuable insights into communication effectiveness. A practical example involves an administrator seeking information on messages with a bounced status.

3.0 Navigating to the email log page, the admin can initiate the report generation process by clicking the Download button, creating a downloadable CSV file containing the displayed information on screen.


3.1 To refine the report further, administrators can utilize the available filter options before executing the search and download, allowing for a more targeted analysis of the desired data.


If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca