Manage System Generated Messages


To ensure that mentors and mentees are not missing out on anything, the virtual mentoring platform sends automatic emails and mobile notifications. The notifications are sent from a trigger event in the application such as when there are new activities on the platform and when there are tasks to complete. 

Here are a few examples:

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On the platform, the email notifications are called system generated messages. 

You can control how much is going out and you can also customize the messages. 


Steps

1.0 To manage system generated message you will need to access the administrator dashboard. Click the "Admin" tab on the left-hand side of the page.

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1.1 From the administrator dashboard, click "Messages" under the "Customize" section on the right-hand side.

1.1.1 The "Messages" section will expand, click "Send Messages".

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1.2 Click on the "System Generated Messages" tab.

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1.3 This page contains the pre-built system generated messages and they have been categorized per section.

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1.4 To view all of the individual system generated messages, you need to expand each section by clicking on it. 

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1.4.1 The title of the system generated message.

1.4.2 The subject line that your mentors and mentees will see.

1.4.3 The status which is either active or inactive.

1.4.4 Click to edit the pre-built message.

1.4.5 Click to preview the pre-built message.

 

1.5 To edit a message, click "Edit" under the "Tools" column.

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1.5.1 You can change the subject line and you can change the body of the message.

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1.5.2 You can edit the French translation of the message as well if your program is bilingual.

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1.5.3 You can also make the message inactive if you do not want this message to go out.

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1.6 Once you have made the required changes, click Update.

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Since there are many systems generated messages, it is recommended to go through all the messages. Ensure it works for your program and if not, edit the message and/or make it inactive.


Training Video