Deactivate Users


Deactivating users on a virtual mentoring platform is a straightforward process that ensures control and security over user accounts. By deactivating a user, you can effectively restrict their access to the platform, preventing them from logging in and participating in mentoring activities. This article will guide you through the step-by-step process of deactivating users, and also shed light on the impact it has on the user's experience when they attempt to log in after deactivation. By understanding how to effectively deactivate users, you can maintain a safe and well-managed virtual mentoring environment.

Once a user is deactivated, their login attempts trigger a notification, informing them about the deactivation status of their account.


However, even when deactivated, the platform retains the user's interactions and data, allowing for potential reactivation if they decide to return to the mentoring program. 

For assistance with concluding a program cycle that entails deactivating or deleting members, we recommend consulting the following article: Ending a Program Cycle.

Deactivate a Single User 

1.0 To deactivate a user, click the "Admin" tab on the left-hand side of the page.


1.1 Click on the Members tile located on the second row of the administrator dashboard.


1.2 From here, look for the “is active” checkbox.


1.3 If your browser is at a zoom of 100 % or more, you will not be able to see that column. Make it 90% to 80% OR, scroll down to the bottom of the screen and use the scroll bar to move the table.



1.4 Once you see the “is active” checkbox, uncheck the box to make the user inactive. There is no confirm button, once you uncheck the box, the user is made inactive immediately.  


Deactivate Multiple Users

2.0 Click the "Admin" tab on the left side of the page to access the administrator dashboard.


2.1 From the administrator dashboard, navigate to the "Profiles & Feedback" tile located on the third row, and click on "Manage Content" to access the corresponding section. 


2.1.1 A new dialog box will appear. Expand the selections by clicking on "Profiles" and subsequently choose "Deactivate Members".


2.2 Download the mass deactivation template by clicking  Download Sample.


2.2.1 Complete the template with the email addresses of program members as  shown on the template.


2.2.2 Save the completed template to your computer.

2.3 Click  Choose File and select the template you recently completed and saved.


2.4 Click Deactivate and this will deactivate all your program members at once.


If you have questions or need further support, please contact our Support Team: