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File Size Limit

Question Is there a maximum file size for files shared through the sections listed below?| Me...

Recommended user age

Question What is the recommended age for users of the application?   Answer We recommend memb...

Can Program Administrators perform administrative tasks via the mobile application?

Question Can Program Administrators perform administrative tasks using the mobile application? ...

How to invite additional Program Administrators to a specific Program

Issue How can a Program Administrator invite another Program Administrator to join their Program...

What is the character limit in the "email from" address?

Question What is the character limit in the "Email From" field for my program/organization's ema...

Recommended size for profile images

Question What is the recommended size for a profile picture?   Answer MentorCity recommends u...

Change Organization Colours

Question I am unable to change the colours for my organization. How can I do this?   Answer I...

What functions are still available when a relationship ends?

Question Which functions are no longer available when the Mentoring Relationship has ended?   ...

Logging Meeting Hours

Question How can Mentors or Mentees manually log meeting hours?   Answer There is a Mentoring...

How to permanently delete members

Question Can Members be permanently deleted from the platform?   Answer Yes, however, you mus...

Deactivated Members

Question If a member is deactivated, is their profile deleted from the system?   Answer When ...

Are Members notified upon deactivation?

Question Do members receive a notification that informs on or confirms account deactivation?   ...

Prior Mentoring Relationship data

Question If a mentoring relationship ends and a new match is made with different parties, are th...

When is the Program Evaluation email sent out?

Issue At what point in the mentoring relationship is the Program Evaluation email sent out?   ...

Member did not complete Program Evaluation

Question What happens if members do not complete the Program Evaluation?   Answer In MentorCi...

Is there a maximum number of Program Evaluation questions?

Question Is there a maximum number of program evaluation questions?   Answer There is no limi...

Is the Program Administrator notified?

Question Is the Program Administrator notified when evaluation emails are sent out?   Answer ...

How to find Program Evaluation responses

Question Where can a Program Administrator access and view Program Evaluation feedback?   Answ...

Are Program Evaluations mandatory?

Question Are Program Evaluations mandatory?   Answer Program Evaluations are not mandatory. I...

How to increase the length of mentoring relationships?

Question Can the 'Length of Relationship' options be increased for programs with longer commitme...