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Extending a mentoring relationship

Question What is the exact process for members to extend their mentoring relationship beyond the...

Discussion forums

Question Can the language filter catch what is written in discussion forums?   Answer Yes, th...

Where do filtered messages go?

Question What happens if a program catches a filtered message?   Answer The message will be s...

Is the language filter always on?

Question Will the language filter function still be available if the ability to view private mes...

Do recipients see inappropriate messages before filtering occurs?

Question Is the filtered message completely blocked until approved/denied or does the recipient ...

Case sensitivity

Question Is the language filter case sensitive and must the spelling be exact to catch inappropr...

Meta Tags

Question What does the 'Meta Tags' function within Courses do?   Answer Meta Tags allow adm...

Instructions for linking Program's specific LMS

Question Where can I find the instructions for linking Mentor City to my program's specific LMS?...

How to gain access to the Platform Orientation courses

Question I do not have access to the "default" Platform Orientation course. How can I gain acces...

Can I customize rules for profile badges?

Question Can the rules for profile badges be customized? E.g.: Change "Completed program evaluat...

Monitoring live calls

Question How can live calls be monitored?   Answer Program administrators are able to join-in...

How does the video call function work?

Question When I joined a call on both desktop and the mobile application, the Member I was calli...

Can live calls be recorded?

Question Can video calls be recorded?   Answer No, unfortunately. This feature is not availab...

Can the link be customized?

Question Can the invitation link be customized with a program's name instead of the default link...

What is the message retention period on the platform?

Question How long are the conversations between members retained within the system?   Answer ...

Monitor conversations

Question How can I monitor the conversations between members on the platform?   Answer This f...

Message/Chat notifications

Question When a a chat message is sent to a member, they do not seem to receive any notification...

Are in-person meetings automatically marked as completed?

Question Does the calendar automatically mark an in-person meeting as completed?   Answer Yes...

Meeting feedback form for in-person meetings

Question If a meeting is booked via the calendar and it is for an in-person meeting, will the me...

Activate & Customize the Badge Reward System

How does it work? Access the Badge Reward Description Make Changes to the Built-In Badge Rew...