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Prior Mentoring Relationship data

Question If a mentoring relationship ends and a new match is made with different parties, are th...

Are in-person meetings automatically marked as completed?

Question Does the calendar automatically mark an in-person meeting as completed?   Answer Yes...

Meeting feedback form for in-person meetings

Question If a meeting is booked via the calendar and it is for an in-person meeting, will the me...

Can live calls be recorded?

Question Can video calls be recorded?   Answer No, unfortunately. This feature is not availab...

How does the video call function work?

Question When I joined a call on both desktop and the mobile application, the Member I was calli...

Monitoring live calls

Question How can live calls be monitored?   Answer Program administrators are able to join-in...

Monitor conversations

Question How can I monitor the conversations between members on the platform?   Answer This f...

Can the link be customized?

Question Can the invitation link be customized with a program's name instead of the default link...

What is the message retention period on the platform?

Question How long are the conversations between members retained within the system?   Answer ...

How to increase the length of mentoring relationships?

Issue Can the 'Length of Relationship' options be increased for programs with longer commitment ...

Extending a mentoring relationship

Question What is the exact process for members to extend their mentoring relationship beyond the...

Survey link shared to personal email

Question I sent a survey link to member's personal email and an "access denied" error message ap...

Using external survey links

Question My members are experiencing glitches when opening survey links through the mobile appli...

Error with Youtube Link

Question While customizing my course activity, why did I receive an error message saying "cannot...

How to gain access to the Platform Orientation courses

Question I do not have access to the "default" Platform Orientation course. How can I gain acces...

Instructions for linking Program's specific LMS

Question Where can I find the instructions for linking Mentor City to my program's specific LMS?...

Increase font size in activities

Issue The font size in activities is too small. How can I increase it?   Solution At this mom...

Meta Tags

Question What does the 'Meta Tags' function within Courses do?   Answer Meta Tags allow adm...

The 'Courses' section in the side panel is not showing

Question I do not see the Courses section on the side panel. Why is this happening?   Answer ...

The course badge is not showing on member's profile

Issue The course badge showed up on screen once course was completed, but I cannot find it on my...