Recently Updated Pages

The 'Courses' section in the side panel is not showing

Issue I do not see the 'Courses' section on the side panel. Why is this happening?   Solution ...

Increase font size in activities

Issue The font size available in activities is too small. How can I increase it?   Solution A...

Error with YouTube Link

Issue While customizing my course activity,  I received an error message saying "cannot connect ...

How to join meetings via the mobile application

Question I tried to join a meeting through the mobile application, but I could not select the me...

How to Schedule/Book Meetings using the Mobile Application

Issue I tried booking a meeting via the Mobile Application, but it does not work. I tap on the s...

Course badge is not displayed on member's profile

Issue Member reported that the course badge showed up on screen when the course was completed, b...

File Size Limit

Question Is there a maximum file size for files shared through the sections listed below?| Me...

Recommended user age

Question What is the recommended age for users of the application?   Answer We recommend memb...

Can Program Administrators perform administrative tasks via the mobile application?

Question Can Program Administrators perform administrative tasks using the mobile application? ...

How to invite additional Program Administrators to a specific Program

Issue How can a Program Administrator invite another Program Administrator to join their Program...

What is the character limit in the "email from" address?

Question What is the character limit in the "Email From" field for my program/organization's ema...

Recommended size for profile images

Question What is the recommended size for a profile picture?   Answer MentorCity recommends u...

Change Organization Colours

Question I am unable to change the colours for my organization. How can I do this?   Answer I...

What functions are still available when a relationship ends?

Question Which functions are no longer available when the Mentoring Relationship has ended?   ...

Logging Meeting Hours

Question How can Mentors or Mentees manually log meeting hours?   Answer There is a Mentoring...

How to permanently delete members

Question Can Members be permanently deleted from the platform?   Answer Yes, however, you mus...

Deactivated Members

Question If a member is deactivated, is their profile deleted from the system?   Answer When ...

Are Members notified upon deactivation?

Question Do members receive a notification that informs on or confirms account deactivation?   ...

Prior Mentoring Relationship data

Question If a mentoring relationship ends and a new match is made with different parties, are th...

When is the Program Evaluation email sent out?

Issue At what point in the mentoring relationship is the Program Evaluation email sent out?   ...