Recently Updated Pages

Activate & Customize the Badge Reward System

This video will teach program administrators how to activate and deactivate the badge reward syst...

Create and Send Surveys

This 6mins video will demonstrate how program administrators can create a survey and send it thro...

Mentor & Mentee Profile Overview - Sections & Fields

This 3.5mins video provides program administrators with context information on the mentors and me...

Build Your Resource Centre

In this short video, program administrators will learn how to add content to the e-mentoring plat...

Define Resources' Categories

Before program administrators can create resources for mentors and mentees they must define and c...

Message/Chat notifications

Question When a a chat message is sent to a member, they do not seem to receive any notification...

Create Profile Custom Fields

In this 6 minutes video, you will learn how to create custom fields for your user's profile and a...

How to invite additional Program Administrators to a specific Program

Issue How can a Program Administrator invite another Program Administrator to join their Program...

Error message for passwords

Question Upon first login, I am unable to change my password from the Account Setting page and/o...

Onboarding Email

Question I did not receive the onboarding email from MentorCity. How can I access this?   Answ...

Change Organization Colours

Question I am unable to change the colours for my organization. How can I do this?   Answer I...

Error message received when changing default email address

Question I am receiving an error message when trying to change the default email address stating...

Recommended size for profile images

Question What is the recommended size for a profile picture?   Answer MentorCity recommends u...

What is the character limit in the "email from" address?

Question What is the character limit in the "Email From" field for my program/organization's ema...

Recommended user age

Question What is the recommended age for users of the application?   Answer We recommend memb...

Can Program Administrators perform administrative tasks via the mobile application?

Question Can Program Administrators perform administrative tasks using the mobile application? ...

Logging Meeting Hours

Question How can Mentors or Mentees manually log meeting hours?   Answer There is a Mentoring...

Deactivated Members

Question If a member is deactivated, is their profile deleted from the system?   Answer When ...

What functions are still available when a relationship ends?

Question Which functions are no longer available when the Mentoring Relationship has ended?   ...

Are Members notified upon deactivation?

Question Do members receive a notification that informs on or confirms account deactivation?   ...