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Issue The font size available in activities is too small. How can I increase it?   Solution A...

Issue While customizing my course activity,  I received an error message saying "cannot connect ...

Question I tried to join a meeting through the mobile application, but I could not select the me...

Issue I tried booking a meeting via the Mobile Application, but it does not work. I tap on the s...

Issue Member reported that the course badge showed up on screen when the course was completed, b...

Question Is there a maximum file size for files shared through the sections listed below?| Me...

Question What is the recommended age for users of the application?   Answer We recommend memb...

Question Can Program Administrators perform administrative tasks using the mobile application? ...

Issue How can a Program Administrator invite another Program Administrator to join their Program...

Question What is the character limit in the "Email From" field for my program/organization's ema...

Question What is the recommended size for a profile picture?   Answer MentorCity recommends u...

Question I am unable to change the colours for my organization. How can I do this?   Answer I...

Question Which functions are no longer available when the Mentoring Relationship has ended?   ...

Question How can Mentors or Mentees manually log meeting hours?   Answer There is a Mentoring...

Question Can Members be permanently deleted from the platform?   Answer Yes, however, you mus...

Question If a member is deactivated, is their profile deleted from the system?   Answer When ...

Question Do members receive a notification that informs on or confirms account deactivation?   ...

Question If a mentoring relationship ends and a new match is made with different parties, are th...

Issue At what point in the mentoring relationship is the Program Evaluation email sent out?   ...

Question What happens if members do not complete the Program Evaluation?   Answer In MentorCi...