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When is the Program Evaluation email sent out?
Issue At what point in the mentoring relationship is the Program Evaluation email sent out? ...
Member did not complete Program Evaluation
Question What happens if members do not complete the Program Evaluation? Answer In MentorCi...
Is there a maximum number of Program Evaluation questions?
Question Is there a maximum number of program evaluation questions? Answer There is no limi...
Is the Program Administrator notified?
Question Is the Program Administrator notified when evaluation emails are sent out? Answer ...
How to find Program Evaluation responses
Question Where can a Program Administrator access and view Program Evaluation feedback? Answ...
Are Program Evaluations mandatory?
Question Are Program Evaluations mandatory? Answer Program Evaluations are not mandatory. I...
How to increase the length of mentoring relationships?
Question Can the 'Length of Relationship' options be increased for programs with longer commitme...
Extending a mentoring relationship
Question What is the exact process for members to extend their mentoring relationship beyond the...
Discussion forums
Question Can the language filter catch what is written in discussion forums? Answer Yes, th...
Where do filtered messages go?
Question What happens if a program catches a filtered message? Answer The message will be s...
Is the language filter always on?
Question Will the language filter function still be available if the ability to view private mes...
Do recipients see inappropriate messages before filtering occurs?
Question Is the filtered message completely blocked until approved/denied or does the recipient ...
Case sensitivity
Question Is the language filter case sensitive and must the spelling be exact to catch inappropr...
Meta Tags
Question What does the 'Meta Tags' function within Courses do? Answer Meta Tags allow adm...
Instructions for linking Program's specific LMS
Question Where can I find the instructions for linking Mentor City to my program's specific LMS?...
How to gain access to the Platform Orientation courses
Question I do not have access to the "default" Platform Orientation course. How can I gain acces...
Can I customize rules for profile badges?
Question Can the rules for profile badges be customized? E.g.: Change "Completed program evaluat...
Monitoring live calls
Question How can live calls be monitored? Answer Program administrators are able to join-in...
How does the video call function work?
Question When I joined a call on both desktop and the mobile application, the Member I was calli...
Can live calls be recorded?
Question Can video calls be recorded? Answer No, unfortunately. This feature is not availab...