Recently Updated Pages

Can I customize rules for profile badges?

Question Can the rules for profile badges be customized? E.g.: Change "Completed program evaluat...

How to make a mandatory Program Evaluation

Issue Is there a workaround to make program evaluations mandatory?   Solution To make mandato...

When is the Program Evaluation email sent out?

Issue At what point in the mentoring relationship is the Program Evaluation email sent out?   ...

How to find Program Evaluation responses

Question Where can a Program Administrator access and view Program Evaluation feedback?   Answ...

Member did not complete Program Evaluation

Question What happens if members do not complete the evaluation?   Answer Nothing happens wit...

Are Program Evaluations mandatory?

Question Are Program Evaluations mandatory?   Answer Program Evaluations are not mandatory. I...

Is there a maximum number of Program Evaluation questions?

Question Is there a maximum number of program evaluation questions?   Answer There is no limi...

Is the Program Administrator notified?

Question Is the Program Administrator notified when evaluation emails are sent out?   Answer ...

Where do filtered messages go?

Question What happens if a program catches a filtered message?   Answer The message will be s...

Do recipients see inappropriate messages before filtering occurs?

Question Is the filtered message completely blocked until approved/denied or does the recipient ...

Is the language filter always on?

Question Will the language filter function still be available if the ability to view private mes...

Discussion forums

Question Can the language filter catch what is written in discussion forums?   Answer The Lan...

Case sensitivity

Question Is the language filter case sensitive and must the spelling be exact to catch inappropr...

"Send an email to this contact" reply link not working

Issue: Individual in charge of responding to program inquiries is having an issue with replying ...

How to attract/retain mentors and mentees

Issue: Program administrators often reach out to support with questions concerning attracting mo...

Forgotten password

Issue: An administrator might have forgotten their Connector login password and requires assista...

Mentor Connector video call orientation for organizations or programs

Issue: This applies to organizations or programs administrators who would like a walkthrough of ...

Page de connexion de l'administrateur

Problème : Parfois, les administrateurs de l'organisation ne parviennent pas à localiser la page...

Supprimer les organisations en double

Problème : Lors de la liaison d'un nouveau programme à son organisation, un administrateur peut ...

Prochaines étapes pour une organisation refusée

Problème : Un administrateur d'organisation voit que la soumission de son organisation a été ref...