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Define Maximum Number of Mentors & Mentees per Match

In this short video, program administrators will learn to set the maximum number of mentors and m...

Onboard Mentors & Mentees

In this 8.5mins video, program administrators will learn the different methods to onboard (invite...

Add Badges to Courses

In this short 6 minutes video, program administrators will learn how to design and assign badges ...

Create Mentoring Activities (Courses Content)

In this miniseries of video, program administrators will learn the essentials to create great men...

Build the Mentoring Agreement for Mentors & Mentees

In this short 2.5 minutes video, program administrators will learn everything about the mentoring...

Edit Your Organization/Program Settings (logo, brand colors...)

Watch this 3.5 minutes video to learn how to customize the e-mentoring platform with your brand c...

Request Access to the E-Mentoring Platform

Watch this 6 minutes video to learn how to request access to the Mentor City E-Mentoring Platform...

Activate & Customize the Badge Reward System

This video will teach program administrators how to activate and deactivate the badge reward syst...

Mentor & Mentee Profile Overview - Sections & Fields

This 3.5mins video provides program administrators with context information on the mentors and me...

Build Your Resource Centre

In this short video, program administrators will learn how to add content to the e-mentoring plat...

Define Resources' Categories

Before program administrators can create resources for mentors and mentees they must define and c...

Create Profile Custom Fields

In this 6 minutes video, you will learn how to create custom fields for your user's profile and a...

Where do filtered messages go?

Question What happens if a program catches a filtered message?   Answer The message will be s...

Is the language filter always on?

Question Will the language filter function still be available if the ability to view private mes...

"Send an email to this contact" reply link not working

Issue: Individual in charge of responding to program inquiries is having an issue with replying ...

How to attract/retain mentors and mentees

Issue: Program administrators often reach out to support with questions concerning attracting mo...

Forgotten password

Issue: An administrator might have forgotten their Connector login password and requires assista...

Mentor Connector video call orientation for organizations or programs

Issue: This applies to organizations or programs administrators who would like a walkthrough of ...

Page de connexion de l'administrateur

Problème : Parfois, les administrateurs de l'organisation ne parviennent pas à localiser la page...

Supprimer les organisations en double

Problème : Lors de la liaison d'un nouveau programme à son organisation, un administrateur peut ...