EN - MentorCity Troubleshooting Support

Issue Member reported that the course badge showed up on screen when the course was completed, b...

Question I tried to join a meeting through the mobile application, but I could not select the me...

Issue I tried booking a meeting via the Mobile Application, but it does not work. I tap on the s...

Issue While customizing my course activity,  I received an error message saying "cannot connect ...

Issue The font size available in activities is too small. How can I increase it?   Solution A...

Issue I do not see the 'Courses' section on the side panel. Why is this happening?   Solution ...

Issue Upon first login, I am unable to change my password from the Account Setting page and/or I...

Issue I did not receive the onboarding email from MentorCity. How can I access the onboarding li...

Issue I am receiving an error message when trying to change the default email address stating "r...

Issue I noticed that my members are not providing feedback for Program Evaluations. Is there a w...

Issue Members are experiencing glitches when attempting to open external survey links which prev...

Issue I sent a survey link to member's personal email and an "access denied" error message appea...

Support Mediums Support Centre:Mentor Canada's Support & Training CentreEmail:support@mentorcana...

Required Information & Documentation to Log Member Issues Request for an in-depth description ...

The troubleshooting process provided below is a sample guide that Program Administrators  can use...

Please follow this link for a visual guidance of the Support Process: MentorCity Support Process ...

  Term Description Members These are the youth and volunteers who are...