Support Mediums & Hours

Support Mediums

Support Centre:
Mentor Canada's Support & Training Centre




Video Call:
Mentor Canada provides a 1:1 video call session for Program Administrators who prefer visual guidance to resolve more complex issues reported by their members.

Please contact us via email ( to book a video call session if you would prefer to troubleshoot any issues together.


Standard Support Hours

Working Hours:
9am -5pm E.T.

Working Days:
Monday to Friday


Outside these hours, weekends, and statutory holidays:
Mentor Canada will respond to urgent matters concerning Total System Failure/Outage where Users (Members + Administrators) are unable to access the site and/or use the mobile application.

Please include ‘URGENT’ in your email subject line if your issue falls within the purview of the aforementioned issue.