Search Results

Issue At what point in the mentoring relationship is the Program Evaluation email sent out?   ...

Question How long are the conversations between members retained within the system?   Answer ...

Question How can Mentors or Mentees manually log meeting hours?   Answer There is a Mentoring...

Question Can Members be permanently deleted from the platform?   Answer Yes, however, you mus...

Question If a member is deactivated, is their profile deleted from the system?   Answer When ...

Question If a mentoring relationship ends and a new match is made with different parties, are th...

Question Can video calls be recorded?   Answer No, unfortunately. This feature is not availab...

Question How can live calls be monitored?   Answer Program administrators are able to join-in...

Question Can the invitation link be customized with a program's name instead of the default link...

Question How can I monitor the conversations between members on the platform?   Answer This f...

Question Is the Program Administrator notified when evaluation emails are sent out?   Answer ...

Question When a a chat message is sent to a member, they do not seem to receive any notification...

Question Can the 'Length of Relationship' options be increased for programs with longer commitme...

Question What is the exact process for members to extend their mentoring relationship beyond the...

Question Where can I find the instructions for linking Mentor City to my program's specific LMS?...

Question I do not have access to the "default" Platform Orientation course. How can I gain acces...

Question What does the 'Meta Tags' function within Courses do?   Answer Meta Tags allow adm...

Question Can the rules for profile badges be customized? E.g.: Change "Completed program evaluat...

Question Where can a Program Administrator access and view Program Evaluation feedback?   Answ...

Question Which functions are no longer available when the Mentoring Relationship has ended?   ...