Monitoring live calls
Question
How can live calls be monitored?
Answer
Program administrators are able to join-in and monitor members conversations when live calls are in session.
Step 1:
From the Admin Dashboard, select 'Relationships'. Navigate to 'Calls' and click on In Progress beneath 'Status'.
Step 2:
After clicking on In Progress, you will be taken to the member's page.
Select 'Join Meeting' to gain access to the ongoing meeting.