Error message for passwords

Question

Upon first login, I am unable to change my password from the Account Setting page and/or I received an error message stating that my password does not match or is invalid. How can I resolve this?

 

Answer

  1. Occasionally, there is a space either before or after the password. This can occur if the password was copied and pasted from the email. Re-enter password manually to resolve this issue.

  2. Try refreshing the webpage if solution #1 does not work.

  3. If the issue persists, please contact support@mentoringcanada.ca for assistance.