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  • ENG - MentorCity FAQs

  • Customize - Language Filter

    • Do recipients see inappropriate messages before filtering occurs?

    • Case sensitivity

    • Discussion forums

    • Is the language filter always on?

    • Where do filtered messages go?

  • Customize - Program Evaluation

    • Are Program Evaluations mandatory?

    • Member did not complete Program Evaluation

    • How to find Program Evaluation responses

    • Is the Program Administrator notified?

    • When is the Program Evaluation email sent out?

    • Is there a maximum number of Program Evaluation questions?

    • How to make a mandatory Program Evaluation

  • Customize - Badges

    • Can I customize rules for profile badges?

    • The course badge is not showing on member's profile

  • Customize - Courses

    • Meta Tags

    • The 'Courses' section in the side panel is not showing

    • Increase font size in activities

    • Instructions for linking Program's specific LMS

    • How to gain access to the Platform Orientation courses

    • Error with Youtube Link

  • Customize - Surveys

    • Using external survey links

    • Survey link shared to personal email

  • Customize - Mentoring Agreement

    • Extending a mentoring relationship

    • How to increase the length of mentoring relationships?

  • Communications - Chat

    • Message/Chat notifications

    • What is the message retention period on the platform?

    • Monitor conversations

  • Communications - Meeting Link

    • Can the link be customized?

  • Communications - Voice/Video Calls

    • Monitoring live calls

    • How does the video call function work?

    • Can live calls be recorded?

  • Communications - Calendar

    • Meeting feedback form for in-person meetings

    • How to join meetings via the mobile application

    • Are in-person meetings automatically marked as completed?

    • How to Schedule/Book Meetings using the Mobile Application

  • Mentors & Youth - Matching Members

    • Prior Mentoring Relationship data

  • Mentors & Youth - User Profile

    • Deactivated Members

    • Are Members notified upon deactivation?

    • What functions are still available when a relationship ends?

    • Logging Meeting Hours

    • How to permanently delete members

  • Program Administration - Mobile Application

    • Can Program Administrators perform administrative tasks via the mobile application?

    • Recommended user age

  • Program Administration - Edit Organization Profile

    • What is the character limit in the "email from" address?

    • Recommended size for profile images

    • Error message received when changing default email address

    • Change Organization Colours

  • Program Administration - Login/Sign-up

    • Onboarding Email

    • Error message for passwords

  • Program Administration - Manage Administrators

    • How to invite additional Program Administrators to a specific Program

Books
ENG - MentorCity FAQs
Customize - Language F...

Customize - Language Filter

Do recipients see inappropriate messages before filtering occurs?

Question Is the filtered message completely blocked until approved/denied or does the recipient ...

Case sensitivity

Question Is the language filter case sensitive and must the spelling be exact to catch inappropr...

Discussion forums

Question Can the language filter catch what is written in discussion forums?   Answer The Lan...

Is the language filter always on?

Question Will the language filter function still be available if the ability to view private mes...

Where do filtered messages go?

Question What happens if a program catches a filtered message?   Answer The message will be s...

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Created 11 months ago by Turie Emakpore
Updated 10 months ago by Turie Emakpore
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