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  • ENG - MentorCity FAQs

  • Customize - Language Filter

    • Do recipients see inappropriate messages before filtering occurs?

    • Case sensitivity

    • Discussion forums

    • Is the language filter always on?

    • Where do filtered messages go?

  • Customize - Program Evaluation

    • Are Program Evaluations mandatory?

    • Member did not complete Program Evaluation

    • How to find Program Evaluation responses

    • Is the Program Administrator notified?

    • When is the Program Evaluation email sent out?

    • Is there a maximum number of Program Evaluation questions?

    • How to make a mandatory Program Evaluation

  • Customize - Badges

    • Can I customize rules for profile badges?

    • The course badge is not showing on member's profile

  • Customize - Courses

    • Meta Tags

    • The 'Courses' section in the side panel is not showing

    • Increase font size in activities

    • Instructions for linking Program's specific LMS

    • How to gain access to the Platform Orientation courses

    • Error with Youtube Link

  • Customize - Surveys

    • Using external survey links

    • Survey link shared to personal email

  • Customize - Mentoring Agreement

    • Extending a mentoring relationship

    • How to increase the length of mentoring relationships?

  • Communications - Chat

    • Message/Chat notifications

    • What is the message retention period on the platform?

    • Monitor conversations

  • Communications - Meeting Link

    • Can the link be customized?

  • Communications - Voice/Video Calls

    • Monitoring live calls

    • How does the video call function work?

    • Can live calls be recorded?

  • Communications - Calendar

    • Meeting feedback form for in-person meetings

    • How to join meetings via the mobile application

    • Are in-person meetings automatically marked as completed?

    • How to Schedule/Book Meetings using the Mobile Application

  • Mentors & Youth - Matching Members

    • Prior Mentoring Relationship data

  • Mentors & Youth - User Profile

    • Deactivated Members

    • Are Members notified upon deactivation?

    • What functions are still available when a relationship ends?

    • Logging Meeting Hours

    • How to permanently delete members

  • Program Administration - Mobile Application

    • Can Program Administrators perform administrative tasks via the mobile application?

    • Recommended user age

  • Program Administration - Edit Organization Profile

    • What is the character limit in the "email from" address?

    • Recommended size for profile images

    • Error message received when changing default email address

    • Change Organization Colours

  • Program Administration - Login/Sign-up

    • Onboarding Email

    • Error message for passwords

  • Program Administration - Manage Administrators

    • How to invite additional Program Administrators to a specific Program

Books
ENG - MentorCity FAQs
Communications - Calendar

Communications - Calendar

Meeting feedback form for in-person meetings

Question If a meeting is booked via the calendar and it is for an in-person meeting, will the me...

How to join meetings via the mobile application

Question I tried to join a meeting through the mobile application, but I could not select the me...

Are in-person meetings automatically marked as completed?

Question Does the calendar automatically mark an in-person meeting as completed?   Answer Yes...

How to Schedule/Book Meetings using the Mobile Application

Question I tried booking a meeting via the Mobile Application, but it does not work. I tap on th...

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Created 10 months ago by Turie Emakpore
Updated 10 months ago by Turie Emakpore
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