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View & Manage Inquiries

Mentors/Youth Communication

Mentors

When a potential Mentor applies to a program, they will receive the following email from communications@mentoringcanada.ca:

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As stated in the email communication, the mentors can click the Online Mentor Orientation to start.

Youth

When a youth (Mentee) applies to a program, they will receive the following email from communications@mentoringcanada.ca:

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Program Administrators Communication 

The program administrator will receive the following email from communications@mentoringcanada.ca:

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Replying to Program Inquiries

There are two ways the program administrator can reply to contact the inquirer:

1. Click Reply on the email *Recommended Method*

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1.1 When clicking on Reply  you will notice a string of letters and numbers appears (called relay email link) instead of the sender's email address. This is intentional and serves as a middleman that connect the email responses to the inquiry list on the Connector. 

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1.2 It will update the inquiry status from "Un-Contacted" to "Contacted" once you have responded to the inquiry.

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1.3 When the program administrator clicks on an individual inquiry, they are provided with additional information given by the inquirer based on their contacted/uncontacted status.  When an Inquirer’s status is "Uncontacted", the inquirer’s email and phone number remain hidden.

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1.4 Once the inquirer has been contacted via email by responding to the email, their status moves to "Contacted" and the hidden information is made visible to the program administrator. 

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Please note that you can not manage email replies or view email communications from the Inquiry tab. The Inquiry tab  is simply to keep track of the program inquiries and their statuses.

2. Click "Send an email to this contact".

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When you click "Send an email to this contact", it will either:

  • Open an email reply from your desktop email app. with the relay email link appearing in the "to" field.

OR

  • If you do not have a programmed desktop email app., you will be prompted to add one before you can reply. If you need assistance to complete this task, contact your organizations technical support.

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Viewing Program Inquiries

1. To view program inquiries, after login into the Mentor Connector click on the "Inquiries" tab. 

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1.1 The program administrators can only see inquiries from programs they manage.

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1.1.1 The list has 6 columns which display:

  • Program name
  • Inquirers' name,
  • Inquirers' last name,
  • Inquirers' role,
  • Status of the Inquiry
  • Date the Inquiry was sent. 

 

 

 

 

1.2 Inquiries can be filtered to narrow down the list, using the filter function on the right side of the page. 

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1.3 Program administrators also have the ability to export the inquiry list as a CVS file.

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