Engage Mentors & Mentees Streamlined Group Meeting Scheduling Context Schedule a Group Meeting Track Group Meeting Invitation Status Follow-Up with Group Members Cancel or Reschedule a Group Meeting Administrators: Consolidated View of Group Meetings Context The latest feature empowers groups to effortlessly schedule their meetings using the integrated calendar, making group mentoring more efficient than ever before. Previously, organizing group mentoring meetings on MentorCity required time-consuming coordination among group members to find a suitable date and time. Even after the decision was reached, the meeting remained absent from the mentors' and mentees' calendars within the platform. Now, with the introduction of group meeting booking through the calendar, this process has been streamlined and simplified. In this article, we will learn how to effectively utilize the group meeting scheduling feature. 1- Schedule a Group Meeting Note: It's important to highlight that every member of a mentoring group, regardless of whether they are a mentor or mentee, has the capability to schedule a group meeting. However, it's the responsibility of program administrators to effectively communicate any preferences or restrictions they may have concerning the ownership of meeting scheduling within a mentoring group. To schedule a group meeting, mentors and mentees can follow these steps: 1.0 Access Scheduling: Navigate to your Dashboard. Click "New" under the "Schedule Meetings" tile. 1.1 Set Meeting Details: Choose the desired meeting duration using the drop-down menu. Based on the Meeting Type Permissions available within your program, choose an appropriate meeting format, such as Video Conferencing or In-person, as needed. 1.2 Select the Group: Within the "Mentor/Mentee/Group" field, utilize the drop-down menu to select the name of the group for which you are arranging a meeting. Note: Group names can be seen solely by program participants who have been added to a mentoring group beforehand. 1.3 Choose Recurrence (if needed): If you want to schedule a recurring meeting, select the desired frequency. 1.4 Select Date and Time: On the calendar, pick a date. The system will display common available time slots for the group members. Important: Ensure all group members have set up their availability in advance for optimal booking efficiency. For instructions on how mentors and mentees can set their availability, refer to this article: Mentors & Mentees Onboarding Essentials 1.5 Send Meeting Request: Once you've chosen a suitable time slot, click Send Request. Important: Please be aware that if a program participant is included in a group after a meeting has been scheduled, they won't have access to the meeting invitation in their calendar. We suggest that the meeting organizer cancels and reschedules the meeting to ensure the newly added group member also receives the meeting in their calendar. 2 - Track Group Meeting Invitation Status After sending out group meeting invitations, all mentoring group members will receive email invitations, and those using the mobile app will also receive mobile notifications. Note: Only the meeting organizer has access to view the meeting invitation status for each group member. Here's how the group meeting organizer can track this status: 2.0 Access Upcoming Meetings Begin from your Dashboard and locate the "Schedule Meetings" tile. Click on "View" within this tile. 2.1 Filter for Upcoming Meetings: A window will appear, displaying a list of meetings categorized as "New Meetings," "Upcoming Meetings," and "Past Meetings." To track the status of upcoming meetings, select the "Upcoming Meetings" tab. 2.2 Select the Meeting of Interest: If you have multiple upcoming meetings, locate the specific meeting for which you want to track attendance. Click the "Mentor/Mentee/Group" field's to expand it and view the list of attendees. 2.3 Viewing Attendance Status: A list of meeting attendees will be displayed, along with status indicators: A green checkmark indicates they have accepted the invitation. A red "X" signifies that the invitation has been declined. A question mark (?) indicates that they have not yet accepted the invitation. 3- Follow-Up with Group Members To facilitate communication with group members following a meeting invitation, consider the following options: 3.0 Group Post: Access the "Groups" tab in the left-hand main menu of the platform. Select the desired group from the list displayed. On the group page, locate the "Send Message" function in the center and compose a brief message as a reminder regarding the meeting invitation and the need to accept or decline. Click Send to post your message. Note that messages posted in the group are visible to all members. 3.1 Send a Private Message to a Group Member: From the group page, identify the group member who has not responded to your invitation. Group members are listed on the right-hand side. Click on the name of the relevant group member. You'll be taken to their profile overview, where you'll find a small chat bubble icon next to their name. Click the bubble icon. Compose your reminder message to the group member and click the "Send" icon. The member will receive a notification of your message via email and mobile notification if they have the mobile app installed. 4 - Cancel or Reschedule a Group Meeting In this section, we'll guide you through the process of cancelling or rescheduling a group meeting on MentorCity. Note: It's important to note that only the meeting organizer, regardless of their role, possesses the authority to initiate these changes. To efficiently manage meeting adjustments and ensure seamless communication within your mentoring group, please follow these steps: 4.0 Access Upcoming Meetings Begin from your Dashboard and locate the "Schedule Meetings" tile. Click on "View" within this tile. 4.1 Filter for Upcoming Meetings: A window will appear, displaying a list of meetings categorized as "New Meetings," "Upcoming Meetings," and "Past Meetings." To view and manage upcoming meetings, select the "Upcoming Meetings" tab. 4.2 Select the Meeting of Interest: If you have multiple upcoming meetings, locate the specific meeting for which you want to track attendance. 4.3 Proceed with the Cancellation or Change of Date/Time: Select "Cancel Meeting" or "Reschedule" within the relevant meeting section. Group members will receive email and mobile notifications (if they have the app) regarding this change. If the meeting is rescheduled, they will be prompted to accept or decline once again. 5 - Administrators: Consolidated View of Group Meetings In conjunction with group meeting scheduling, MentorCity organizes and presents scheduled group meetings in a dedicated section on the admin dashboard, separate from the one-on-one meetings tracker. This distinct section simplifies the tracking and management of group engagements. To access the scheduled Group Meetings tracker, please proceed with the following steps: 5.0 Navigate to your admin dashboard by clicking on the "Admin" tab located on the left-hand side of the screen. 5.1 Within your admin dashboard, access the "Relationships" tile, which is positioned on the second row of the dashboard. 5.2 On the Relationships page, click the "Group Meetings" tab to access information about scheduled group meetings. 5.3 You will be directed to the Group Meetings Tracker section, where you can view the following details for scheduled group meetings: Group Name Meeting Invitation Sender Scheduled Meeting Date Scheduled Meeting Time Meeting Status Attendees (reflecting their attendance status) There are two statuses: Active : The meeting will or did happen. Cancelled : The meeting owner cancelled it, or everyone in the meeting declined the invitation with the exception of the meeting owner. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Schedule Recurring Meetings Context Schedule Recurring Meetings Context MentorCity introduced a practical enhancement that allows mentors and mentees to schedule recurring mentoring meetings using the integrated calendar feature. This feature simplifies the process of setting up regular sessions by providing options to choose frequencies and specify the number of occurrences. Much like popular calendar tools such as Outlook, Google Calendar, and Teams, this update aims to streamline their mentoring experience, making it more convenient and efficient. In this article, we will guide you through its functionality and provide step-by-step instructions on how to effectively utilize this valuable feature. 1 - Schedule Recurring Meetings 1.0 To enable mentors and mentees to schedule recurring meetings, they should access the "Schedule Meetings" tile, which can be found either on their main Dashboard or within the Relationship Dashboard accessible through the "Connections" tab. Note: Please be aware that the exact location of the "Schedule Meetings" tile may vary depending on the configuration of the specific program. For more information on configuring the dashboards, please refer to these articles: Customize the Mentor & Mentee Dashboard and Relationship Dashboard. 1.1 Within the "Schedule Meetings" tile, mentors or mentees should initiate a new meeting request, following the usual process by clicking New. 1.2 As part of this process, they should proceed to select meeting details, including duration, the person they are meeting with, and the meeting type, as they typically would. 1.3 In the middle of the page, a new drop-down field labeled "Frequency" has been added, which allows them to establish the recurring meeting schedule. 1.4 Clicking on this drop-down menu will unveil various frequency options, such as  "every day", "every week", "every month", or "every year", providing flexibility in scheduling recurring meetings. 1.5 Upon making a frequency selection, a new field titled "Option" will appear. Within this field, they must choose a frequency count . Count 1.5.1 When the "Count" option is selected, a new field labeled "Occurrences" will appear, prompting them to specify the number of recurring occurrences. 1.5.1.1 After determining the count, they can proceed with scheduling the meeting by selecting a date and time slot from the calendar and then clicking on Send Request. 1.6 Following these steps, mentors and mentees will receive email notifications regarding the scheduled recurring mentoring meetings. Additionally, if they have installed the mobile app, they will receive notifications on their mobile devices, allowing them to accept or decline the meeting invitations. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca A Comprehensive Onboarding Strategy for Mentors and Mentees Introduction Onboarding Strategy & Considerations Pre-launch Communication Template Introduction For a virtual mentoring platform to truly flourish, it is crucial to provide mentors and mentees with a seamless onboarding experience. The onboarding process plays a pivotal role in familiarizing users with the platform's features, functionality, and tools, ensuring they can maximize their mentorship journey. This training article presents a comprehensive onboarding strategy and considerations designed to equip mentors and mentees with the necessary knowledge and skills to navigate a new virtual mentoring platform. From pre-launch communication to ongoing resources, each step is carefully crafted to empower users to leverage the platform's capabilities effectively. Please note that this onboarding strategy serves as a recommended framework and can be adapted to the specific context of each program. Program administrators have the flexibility to customize and tailor the strategy to best suit the needs and goals of their mentoring initiatives. Onboarding Strategy & Considerations 1. Pre-launch Communication: Send a pre-launch email to mentors and mentees, introducing the virtual mentoring platform and explaining its benefits. Clearly communicate the registration process to users. Depending on the method chosen by program admins, inform them that they will either receive an email with a registration link or an onboarding email containing their credentials. Provide instructions on how to complete the registration process, including creating a username and password if applicable. Emphasize the importance of the registration step as it will provide them access to the platform. Once registered, provide clear instructions on how to download and install the desktop app and mobile app, if applicable. Communicate the date, time, and location (webinar link) of the welcome webinar (see point 2 below). Additional Resources : Mentors & Mentees Onboarding Essentials Mentors & Mentees Essentials to Onboarding in 10 Easy Steps By including this information in the pre-launch communication, mentors and mentees will have the necessary details to join the platform and participate in the welcome webinar mentioned in point 2. 2. Welcome Webinar: Host a live webinar to welcome mentors and mentees to the platform. Record the webinar, with appropriate permissions, to provide participants with the opportunity to refer back to the content at their convenience and accommodate those who were unable to attend. Additionally, the recorded webinar can serve as a valuable resource for onboarding mentors and mentees who join the program after the initial launch. Present an overview of the platform's features, functionality, and user interface. Demonstrate how to navigate the desktop app and mobile app, highlighting key elements and tools. Inform mentors and mentees about the expectations and next steps in the mentoring process, such as completing their profiles, setting up their availability, and providing information on when they can expect to be matched with their mentor/mentee. Answer any questions from mentors and mentees during the webinar. Note: Program administrators should determine whether mentors and mentees should have separate welcome webinars or if a combined session would be more beneficial, taking into account factors such as the age of mentees and program context. For mentees who are minors, consider having a dedicated session accompanied by their parents/guardians to ensure a safe and supportive environment. 3. User Documentation: Provide user documentation that serves as a reference guide (see additional resources provided in step 1 above). Make the documentation easily accessible through the platform's Resources section. 4. On-Demand Support: Establish a dedicated support channel, such as an email address or a Discussion Board within the platform where mentors and mentees can reach out with questions or issues. Consider creating an "Ask a Program Administrator" Discussion Board where mentors and mentees can post questions related to the program and platform usage.  Specify that questions posted should be non-confidential in nature. Assign support staff to respond promptly and provide personalized assistance. 5. Feedback and Improvement: Regularly collect feedback from mentors and mentees regarding their onboarding experience and platform usage. Send surveys or conduct brief interviews to gather insights and identify areas for improvement. Actively incorporate feedback to refine the onboarding process and enhance the virtual mentoring platform's usability. Pre-launch Communication Template In this section, we will provide you with a recommended sample communication template to guide your efforts. While this template offers valuable insights and structure, it's important to remember that customization based on your program's unique needs is highly encouraged. Use this template as a starting point and adapt it to align with your organization's tone, branding, and specific program details. Subject: Welcome to the Virtual Mentoring Platform - Register Now and Join the Mentoring Community! Dear [Mentor/Mentee Name], We are excited to introduce you to our new virtual mentoring platform that will enhance your mentoring experience. As part of our commitment to supporting your growth and development, we have created a seamless onboarding process to ensure you make the most of your mentorship journey. Here are the steps to get started: 1. Registration Process: You will soon receive an email with a registration link. Please follow the instructions provided to complete your registration. During the registration process, you will have the opportunity to create a username and password. OR You will soon receive an onboarding email containing your credentials. Please follow the instructions provided to complete your registration. 2. Accessing the Platform: Once registered, you will gain access to the virtual mentoring platform. It is available through both our desktop app and mobile app. If you haven't done so already, please download and install the respective apps based on your device. Download the MentorCity App on the  App Store or Google Play Look for this logo when searching for the mobile app : 3. Welcome Webinar: We invite you to join our live welcome webinar, where we will provide an overview of the platform's features, functionality, and user interface. The welcome webinar is scheduled for [Date] at [Time]. Please use the following link to access the webinar: [Webinar Link]. We highly recommend attending the webinar to familiarize yourself with the platform and have any questions answered. By registering and attending the webinar, you will be well-prepared to maximize your mentoring experience on our virtual platform. We encourage you to complete your registration promptly and mark your calendars for the welcome webinar. Should you have any questions or need assistance, our support team is available to help. Feel free to reach out to us at [Support Email/Phone Number]. Best regards, [Your Name][Your Organization] Note: If you have already completed the registration process and received your login credentials, please disregard this email and simply join us for the welcome webinar at the designated time. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Members Search Section Context Activate the Members Search Section Program Members Communication Context MentorCity recently introduced a new section called ‘Members’ which provides access to mentors and mentees in programs that support members to perform self-directed searches in order to network with one another – even if they are not in a mentoring relationship. This feature is helping to create a more dynamic and engaged mentoring community, where members can share resources, ask questions, and support each other's growth For example, imagine a mentoring program holds an in-person event where mentors and mentees have the opportunity to connect and network. With the Members section feature, participants can continue their conversations and build relationships long after the event has ended, helping to create a stronger and more connected mentoring community. This feature is especially useful for those who may not have had the chance to connect in person, such as those who were unable to attend the event or who live in different locations. By facilitating ongoing communication and networking between members, we are helping to create a more engaged and supportive mentoring community that is better equipped to meet the needs of today's youth. Activate the Members Search Section 1.0 To activate or deactivate the Members Search Section, access your administrator's dashboard by clicking "Admin". 1.1 Click on the "Edit Settings" option found under the "Organization Profile" tile in the first row of the admin dashboard. 1.2 Click the "Members Settings" tab. 1.3 To activate the Members Search section, check the corresponding box next to the permission option shown in the provided screen capture. 1.3.1 After making the desired selections, click "Next" to save the update. 1.4  When activated, a new "Members" tab appears on the left-hand side of the platform. 1.5 When this feature is first turned on, the most recent members to sign up for your program will be displayed; additionally, your members will be able to search for people by their name or email address. Program Members Communication 2.0 For members to start communicating with each other through the Members Search Section, they  would click on the name of the mentor or mentee. 2.1 If the mentor or mentee they wish to connect with does not appear on the page, they can enter their name or email into the search field and click Search. 2.2 After clicking on the mentor or mentee's name, they will be brought to the following page which presents an overview of the program member's profile. 2.3 To start a conversation, the program member can click on "Send an introduction" or click the bubble icon 2.4 A chat window will open allowing your program members to begin their conversation. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Onboard Mentors & Mentees Context Send an Invitation Link Mass Import Context In this article, we will explore two primary methods to invite mentors and mentees to join the platform seamlessly: 1. Invitation Link: Send an invitation link to mentors and mentees, allowing them to self-register. This method empowers individuals to initiate their onboarding process independently. Mentors and mentees can follow the link to access the platform and create their user profiles. 2. Mass Import: Utilize the Mass Import feature to import an email list and automatically create user profiles. This process generates user credentials and triggers an email communication to mentors and mentees. Mentors and mentees receive their login details, enabling them to access the platform promptly. By understanding the nuances of each method, you can determine the most suitable approach for inviting mentors and mentees to join your virtual mentoring program. Send an invitation link 1.0 Access your administrator dashboard by clicking the "Admin" tab on the left-hand side. 1.1 From the administrator dashboard, navigate to the "Invitation Link" tile located on the  first row, and click on "Copy Link". 1.2 Using you preferred mailing system, craft a personalized invitation email that extends an invitation to the mentors and mentees you intend to invite onto the platform. Within the email, include the generated link and ensure that it is properly pasted for easy access. 1.3 Once mentors and mentees click the link, they will be invited to create their account. Follow Up on Invitations Sent To find out who has responded to your invitation, follow these steps: 1.0 Access your administrator dashboard by clicking the "Admin" tab on the left-hand side. 1.1 Click on the "Members" tile located on the second row of the administrator dashboard. 1.2 You will see a list of your current users and their profile completion percentage. 1.3 Another way to find out who has registered, is by issuing a report. 1.3.1 From the administrator dashboard, navigate to the "Generate Reports" tile located on the third row, and click on "View All" to access the corresponding section. 1.3.2 A new dialog box will appear. Click on "Generate Members Report". 1.3.3 Once the process is complete, the system automatically generates a report in CSV format. You'll find this report in the download section of your browser, although its location may vary depending on the type and version of your browser. To access the data contained in the report, simply click on the document to open it. Mass Import Prior to utilizing the import feature, program administrators must gather the necessary information about the mentors and mentees they wish to invite and incorporate it into the import template. This entails collecting and organizing essential details for each user's profile, such as First Name, Last Name, City, Province, Specialized Skills, and other relevant information. 1.0 Access your administrator dashboard by clicking the "Admin" tab on the left-hand side. 1.1 From the administrator dashboard, navigate to the "Invitation Link" tile located on the first row, and click on "Import Members" to access the corresponding section. 1.2 Download either the Simple Import Sample or the Full Import Sample. Simple Import Full Import It will create the user and populate information in the following profile fields: First Name Last Name Role It will create the user and allows you to populate information in any of the desired profile fields, including custom fields. 1.3 A CSV file will appear at the bottom of the screen, click it to open and fill it with information collected from mentors and mentees. Important Guidelines for the CSV files (Samples): The CSV columns need to be titled the same as the field it is editing. Each row should contain the user information for each member. The Information in the columns need to match one or more of the selections that are in the field. If no match is found in the system, this column will be ignored and will not populate anything. For the Role column, you can enter Both, Mentor, Mentee or leave it blank, if you are unsure. Fields with text boxes, will import everything that is in the Column in Plain text. Each row should contain the email address for each member. Fields that have multiple entries can be separated in the column by a comma. Fields may be left blank, they will be ignored by the import, and the member will be able to edit them afterwards. 1.4 Once the document is complete, save it on your computer or the Cloud. 1.5 From the "Import Members" section, click on Choose File at the bottom of the page. 1.6 Find the CSV file that contains your user information and click Open. 1.7 Click Import at the bottom of the page to start the import. 1.8 You will be asked to confirm that you want to proceed with the import. Click OK. 1.9 Once the import is complete, mentors and mentees' profiles are created, and an email is sent to each of them with their credentials and the link to access the platform. 1.9.1 Program administrators will also receive a confirmation email. 1.9.2 You can view all the newly created users from the "Members" section on the administrator dashboard. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Define Maximum Number of Mentors & Mentees per Match Context Steps Context In this training article, we will explore how program administrators can establish the maximum number of mentors and mentees per mentoring relationship on the virtual mentoring platform. By configuring these limits, program admins can effectively optimize and streamline the mentoring experience. This article aims to provide step-by-step instructions on how to set up these limits. The configuration of the maximum number of mentors and mentees per user is directly tied to the profile field labeled "maximum number of mentors/mentees at the same time." On the left side, we can observe Skylar's profile as a mentee. As per the administrator's settings, the maximum number of mentor relationships for a mentee is limited to 5. Consequently, when Skylar completes or updates their profile, they will be restricted from surpassing this maximum limit. This implies that Skylar cannot be matched with more than 5 mentors. Both mentors and mentees will have the flexibility to choose a number between 1 and the maximum limit established by the administrator, which in this case ranges up to 5. Steps 1.0 To initiate the setup process, navigate to the administrator dashboard by selecting the "Admin" tab located on the left-hand side of the page. 1.1 From the administrator dashboard, navigate to the "Profiles & Feedback" tile located on the third row, and click on "Manage Content" to access the corresponding section. 1.1.1 A new dialog box will appear. Expand the selections by clicking on "Profiles" and subsequently choose "Maximum Number of Mentors and Mentees". 1.2 You will encounter two options: one to establish the maximum number of mentees per mentor, and below it, another option to determine the maximum number of mentors per mentee simultaneously. It's important to note that these two numbers do not need to be identical. 1.2.1 The two options can be configured using number input spinners. These spinners consist of a box accompanied by up and down arrows, enabling you to set numerical values for each option. 1.3 Click “update” to save your changes. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Match Mentors & Mentees Context Matching Methods Overview Self-Initiated Match Search by Name and Email Address Member Invites Speed Match Speed Match Criteria Speed Match Specific Members Manual Match Group Mentoring Match Context In this training article, we will explore the diverse matching methods available on the virtual mentoring platform, empowering program administrators with the ability to create optimal mentor-mentee pairings. Recognizing that different mentoring programs have unique requirements and preferences, the platform offers a range of flexible matching methods to suit various needs. This article serves as a comprehensive guide, presenting a table that outlines each matching method alongside a concise description. By familiarizing themselves with these options, program administrators can effectively leverage the platform's capabilities to facilitate meaningful and successful mentor-mentee connections. Matching Methods Overview Self-Initiated Match Speed Match This feature enables young people and volunteer mentors to browse through available mentor/mentee profiles and initiate mentoring requests. Program administrators have the flexibility to activate or deactivate this feature as needed, granting participants more control over their matching process. Utilizing advanced algorithms, the Speed Match feature analyzes mentors and mentees' profiles to identify commonalities and compatibility. The system then provides recommendations for matches based on these insights. This feature is particularly beneficial for programs with a large number of participants, significantly reducing the workload for program administrators in manual matching and the need to individually analyze each participant. Manual Match Group Mentoring Match Program administrators have the option to manually match mentors and mentees, which can be particularly useful for programs onboarding participants who have already been matched outside the platform.  This feature accommodates specific program requirements and facilitates seamless integration for pre-existing mentor-mentee pairs, ensuring a smooth transition into the virtual mentoring platform. For programs that offer group mentoring, the platform facilitates the creation of mentor-to-mentee group configurations. Program administrators can establish groups consisting of one mentor to many mentees or multiple mentors to many mentees. Please note that all matching methods can be used simultaneously. Self-Initiated Match When the self-initiated match feature is activated, you will find on the left-hand side menu either the "Mentors" or "Mentees" tab, depending on the current mentoring role of the user. As a mentee, they will see a tab specifically designated for searching "mentors," and vice versa. Secondly, upon clicking on an available mentor or mentee profile, you will find the presence of a "Send Invitation" button, enabling the mentor or mentee to initiate the mentoring request. 1.0 To activate or deactivate this function, access your administrator's dashboard by clicking "Admin". 1.1 Look for the "Searches" toggle button under the "Matching" tile located on the first row of the administrator's dashboard. 1.2 When the circular shape of the toggle button is moved to the right, it indicates that the self-initiated matching feature is active. 1.3 To deactivate, click the toggle button. When the circular shape of the toggle button is moved to the left, it signifies that the feature is inactive. 1.4 A message appears on top of the page, advising you that mentors and mentees will no longer be able to search for a match. Click OK to confirm the change or Cancel. Search by Name & Email Address 1.5 It is possible to allow mentors and mentees to search for a match by name or email address. A program administrator will have to activate that search criteria. 1.5.1 From the administrator dashboard, navigate to the "Profiles & Feedback" tile located on the third row, and click on "Manage Content" to access the corresponding section. 1.5.2 A new dialog box will appear. Click on "Profile Fields" within the box. 1.5.3 Click on "Manage Profile Fields". 1.5.4 Click Active next to the "Search by Name or Email" option. The dark grey option is the current selection. 1.5.5 Scroll down to the bottom of the page and click Update Fields to save your change. 1.5.6 It is possible to deactivate this option by following the same process but selecting Inactive at step 1.5.4 Member Invites By default, Members in MentorCity can send invites to one another to establish a mentoring relationship connection. However, an enhancement to this feature has been developed to allow administrators to control this invite function. Administrators can now turn off their member’s ability to send invitations to one another. By turning off mentees’ ability to directly send mentoring invitation requests, program administrators can remove the pressure of matching and allow mentees to start conversations and shop around for the best fit before being matched with a mentor. This approach is leading to more successful mentor-mentee matches, as members can take the time to get to know each other and ensure that they are a good fit before committing to a formal mentoring relationship. Example: Suppose you are starting a new program cycle; in that case, you can temporarily disable the feature that allows mentors and mentees to send mentoring invitations for a month, enabling them to interact and get to know each other before making a commitment. Once the participants have familiarized themselves with one another, you can turn the invitation feature back on, allowing them to start official mentorship with those who have found a good fit during the trial period. Doing so allows members to instead send messages to and, in essence, “shop around” for potential connection before committing to a mentoring relationship. Note: if members have already hit their maximum quota of mentors/mentees, this will allow them to still communicate with others on the platform. 1.6  From the administrator dashboard, navigate to the "Organization Profile" tile located on the first row, and click on "Edit Settings". 1.6.1 Click the "Members Settings" tab. 1.6.2 To prevent mentors and mentees from sending mentoring invitations, check the corresponding 2 boxes next to the permission options shown in the provided screen capture. 1.6.3 After making the desired selections, click "Next" to save the update. Speed Match 2.0 To use the Speed Match function, access your administrator's dashboard by clicking on "Admin". 2.1 From the administrator dashboard, navigate to the "Matching" tile located on the first row, and click on "Speed Match" to access the corresponding section. 2.1.1 This box will appear. Click on "Speed Match" once more. 2.2 The first time that you click on this option, the system may need a few minutes to generate matches based on the size of your mentoring program. A message appears at the top of the page letting you know the system is processing your request. 2.3 When matches are ready, an email is sent to the program administrator. 2.4 Return to the administrator dashboard and click on "Speed Match" once more as indicated in steps 2.1 and 2.1.1 to view the generated matches. 2.5 The recommended matches are displayed with the most compatible matches at the top and the least compatible at the bottom of the page. 2.5.1 Results can be filtered using the compatibility results filters/tabs at the top of the page. 2.5.2 The compatibility percentage is displayed at the top of each match in the blue banner. 2.5.3 Profile commonalities are highlighted in yellow. 2.5.4 Number of current matches are displayed. This number will be above 1 when mentors and mentees are allowed to have multiple matches and are still available to be matched. 2.5.5 The mentor and mentee last activity date is displayed here. 2.5.6 A text box is offered to administrators to share notes about the match between each other, or, for an administrator to take notes for themselves. 2.5.7 Competencies compatibility is related to the self-evaluation (section 3 of the profile). The compatibility can be displayed as High, Medium, Low or N/A if the competencies section is hidden from mentors and mentees profiles. 2.6 To override some recommended matches, uncheck the "Match Mentee" box. You can also click on Select/Deselect to select or deselect all results. 2.7 To accept the recommended matches, click Match # Relationship. Voilà! Mentors and mentees have been matched and can start interacting. 2.8 To view the newly created mentorships, click on the "Relationships" tile located on the second row of administrator dashboard. Speed Match Criteria 2.9 Speed Match Criteria is used when you want to match mentees based on a specific option from one of your custom field. For example, we have created a custom field called "Pronouns" with the options of "she/her/hers, he/him/his, they/them/theirs, other, prefer not to answer". For this example, we will pretend that we want to match all mentees that have selected "She/her/hers" as their preferred pronouns. Please note that once this is set, Speed Match will only display mentees who have selected this option in their profile field. 2.9.1 From the administrator dashboard, navigate to the "Matching" tile located on the first row, and click on "Speed Match" to access the corresponding section. 2.9.2 A new dialogue box will appear. Click on "Profile Field". 2.9.3 Select a custom field. In this example, we will select "Pronouns" 2.9.4 Select an option. In this example, we will select "She/her/hers" and click Start Speed Match. 2.9.5 A message appears letting you know the matches are being reset based on your request and an email will be sent shortly once the matches are ready. Click OK. 2.9.6 Once ready, return to the administrator dashboard and click on "Speed Match" and when the speed match box comes up, click "Speed Match" again. 2.9.7 Accept or override matches as needed. 2.9.8 To reset the results and no longer include a specific matching criteria, click on Reset Matches Speed Match Specific Members 2.9.9 MentorCity has enhanced their Speed Match functionality by allowing program administrators to match specific lists of members with each other. When you click on "Speed Match" a box will appear. Click on "Add/Remove Participants". This new release allows  program administrators to match a set of mentors and mentees for a specific purpose, such as speed mentoring or group conversations. This feature is particularly useful for mentoring programs that occasionally host events and would like a helping hand from the virtual mentoring platform algorithms to recommend the best matches for such purposes. By leveraging this feature, programs can ensure that participants have a positive and impactful experience during these events. 2.9.9.1 Download the sample file and insert your members’ email addresses, and specify whether you want them to be mentees or mentors. 2.9.9.2 After filling the CSV file with your members' information, ensure that you save it on your computer. Then, click on "Choose a File" to browse your computer for the completed CSV file. Once you locate the file, click "Open." 2.9.9.3 Finally, select "Import" to initiate the import process for the members listed in your document. 2.9.9.4 Once the import is completed, the list of mentors and mentees will appear on the page. Click "Start Speed Match" to start the matching process. 2.9.9.5 As usual, you will get the following message letting you know the matching process is in progress. 2.9.9.6 Once ready, return to the administrator dashboard and click on "Speed Match" and when the speed match box comes up, click "Speed Match" again to view the results. Note: For this process to work successfully, you will need an even number of mentees and mentors in the file the individuals listed on the document must have an existing account on the virtual mentoring platform. Also, this enhanced feature may come in handy if you are having an event and would only like to match the participants who attend the event. Manual Match 3.0 To access the manual matching function, access your administrator dashboard by clicking on "Admin". 3.1 From the administrator dashboard, navigate to the "Matching" tile located on the first row, and click on "Matching Members" to access the corresponding section. 3.2 The system displays available mentees. To match a mentee, click on Match under the "Actions" column. 3.2.1 If the list is long, and you want to easily find a mentee, type their name in the "Search Text" box and click Search. 3.3 Once you clicked on Match, scroll down on the following page until you see "Option 1" and "Option 2". 3.3.1 Use "Option 1" if you already know who you want to match the mentee with. Type in the first name or email of the mentor in this field and press "Enter". 3.3.2 Use "Option 2" when you want to find a mentor based on "Specialized skills", "Industry", "Job function", "Years of experience" or  "Meeting locations". Make your selections and click Search. 3.4 Once you click "Enter" or Search, the page will refresh, and available mentors will be displayed on the page. Scroll down to view the results. 3.5 Click on Match Mentee Name with Mentor Name when you are ready to match a mentee with a mentor. Group Mentoring Match Please refer to this article: Create Mentoring Groups If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Discussion Boards Context Maximizing the Benefits of Discussion Boards Examples of Discussion Board Topics Create a Discussion Board Formatting the Body of the Description Edit /Delete/Archive a Discussion Board Context Discussion Boards within the virtual mentoring platform serve as interactive communication spaces where mentors and mentees can engage in discussions, share insights, ask questions, and collaborate. These boards provide a structured and organized environment for mentoring program participants to connect and exchange ideas. The benefits of Discussion Boards in a virtual mentoring platform are numerous. Here are some key advantages: 1. Facilitate knowledge sharing: Discussion Boards enable mentees, mentors, and program administrators to share valuable knowledge, experiences, and expertise. Participants can ask questions, seek guidance, and receive input from others, fostering a culture of learning and growth. 2. Foster collaboration and networking: Discussion Boards promote collaboration among participants by providing a platform to connect and engage with others in the mentoring program. Mentees can learn from different mentors, mentors can exchange insights, and participants can build meaningful connections beyond their immediate mentor-mentee relationship. 3. Encourage ongoing engagement: Discussion Boards offer a continuous space for participants to remain engaged throughout the mentoring program. They provide a venue for ongoing conversations, allowing participants to stay connected and involved beyond scheduled meetings or sessions. Maximizing the Benefits of Discussion Boards Here are some tips for program administrators on making good use of discussion boards within the virtual mentoring platform: 1. Establish clear guidelines: Set clear guidelines and expectations for participants regarding the purpose and appropriate use of the discussion boards. Clearly communicate the rules for respectful and constructive engagement to ensure a positive and inclusive discussion environment. 2. Encourage active participation: Actively encourage participants to engage in discussions on the boards. Start and contribute to conversations, ask thought-provoking questions, and provide timely feedback to stimulate engagement. Recognize and appreciate valuable contributions to foster a sense of community and motivation. 3. Foster a supportive atmosphere: Create a supportive and safe space where participants feel comfortable expressing their thoughts and seeking guidance. Encourage open and respectful dialogue, and promptly address any inappropriate behavior or violations of guidelines. 4. Curate relevant topics: Identify and curate relevant discussion topics that align with the goals of the mentoring program. Provide prompts or resources to kick-start discussions and guide participants in exploring specific themes or areas of interest. 5. Monitor and moderate discussions: Regularly monitor discussions on the boards to ensure compliance with guidelines and to maintain a productive atmosphere. Intervene when necessary to address any conflicts or misinformation and facilitate healthy and meaningful conversations. 6. Foster mentor-mentee connections: Encourage mentors and mentees to actively participate in discussions, share insights, and engage in mentorship-related conversations. The discussion boards can facilitate connections beyond one-on-one mentoring relationships and promote a broader sense of community and peer learning. 7. Leverage archived content: Utilize the archived content from previous discussions to create a knowledge base for future participants. 8. Seek participant feedback: Regularly seek feedback from participants on their experience with the discussion boards. Gather suggestions for improvement, identify any challenges or concerns, and use this feedback to refine and optimize the usage of discussion boards within the mentoring program. By implementing these tips, program administrators can maximize the benefits of discussion boards and create an engaging and enriching experience for all participants within the virtual mentoring platform. Examples of Discussion Board Topics Here are some example discussion board topics for different mentoring program contexts: Career Mentoring Program: Exploring Different Career Paths: Discussing various career options, industries, and job roles to help mentees gain insights into different career paths. Professional Development Strategies: Sharing tips, resources, and experiences related to building skills, networking, and advancing in a chosen career. Work-Life Balance: Discussing strategies and insights on maintaining a healthy work-life balance and managing career demands. Youth Mentoring Program: Goal Setting and Achievement: Engaging in discussions around setting goals, creating action plans, and tracking progress to help youth mentees achieve their personal and academic objectives. Building Confidence and Self-Esteem: Sharing advice, stories, and activities to boost self-confidence, overcome challenges, and develop a positive self-image. Peer Pressure and Decision Making: Exploring strategies to navigate peer pressure, make informed choices, and develop critical decision-making skills. Craft and DIY Projects: Encourage mentors and mentees to engage in hands-on craft activities, such as making jewelry, creating handmade cards, or building models. Discuss different craft ideas, materials, and step-by-step instructions to inspire collaborative projects Outdoor Adventures: Share ideas for outdoor activities that mentors and mentees can enjoy together, such as hiking, gardening, or exploring local parks. Discuss safety tips, equipment recommendations, and strategies for connecting with nature and promoting physical well-being. Post-Secondary Education Mentoring Program: College/University Selection Process: Discussing factors to consider when choosing a college or university, sharing experiences, and providing guidance on the selection process. Study Techniques and Time Management: Sharing effective study techniques, time management strategies, and tips for academic success in higher education. Career Planning and Internships: Exploring career goals, discussing internships, cooperative education programs, and networking opportunities to enhance career prospects. Remember to adapt these topics based on the specific goals, objectives, and target audience of your mentoring program. Create a Discussion Board 2.0 To initiate the creation of a fresh Discussion Board, simply locate and select the "Discussions" option situated on the left side of the page. 2.1 Click on New Discussion A) Name: The title of the Discussion Board.B) Description: This section is dedicated to introducing the purpose of the Discussion Board, along with any necessary guidelines and expectations. The description box provides only a single font size option. Nevertheless, program administrators have the flexibility to format the content using Microsoft Word, selecting their preferred font and size, and subsequently copying and pasting the formatted text into the description box. C) Please select participants: Choose the specific role(s) for which the Discussion Board has been created. Only the selected roles will have access to view and engage in the discussion.D) Select custom fields: If you have created custom fields for user profiles, you can enable a discussion to be accessible only to users who have selected a specific option in the custom field. For instance, you could make the discussion available only to users who have chosen "he/him/his" in the "Pronouns" custom field. This feature is optional.E) Add checkmark if emails shouldn't be sent: By checking this box, program members will not receive any notifications via pushed notifications or email regarding the creation of a new Discussion Board. If you wish to notify program members, please ensure that the box remains unchecked. Each field is duplicated for a French translation and is labelled with the word "French". i.e. Name French, Description French etc.. The use of the translation fields is optional. 2.3 Click New Discussion to finalize the creation of the Discussion Board. Additional Information - Formatting the Body of the Description Utilize the toolbar located at the top of the description box to format your text. You can apply formatting options such as bold or italic styling, create bullet points, add hyperlinks, insert images, and more. Edit/Delete/Archive a Discussion Board Edit a Discussion Board 3.0 To edit a Discussion Board, locate and select the "Discussions" option situated on the left side of the page. 3.1 To update a specific Discussion Board, simply click on the "Edit" option associated with that particular Discussion Board. 3.2 Upon clicking "Edit," you will be directed to a page where you can modify the Name, Description, and Access settings of the board. Make the necessary adjustments according to your requirements, and once finished, click on New Discussion to save the changes you have made. Note: Depending on your program's notification requirements, you can choose to either enable or disable the "Add checkmark if emails shouldn't be sent" option. This allows you to decide whether program members should be notified of the change or not. Delete a Discussion Board 3.3 To delete a Discussion Board, locate and select the "Discussions" option situated on the left side of the page. 3.4 To delete a specific Discussion Board, simply click on the "Delete" option associated with that particular Discussion Board. 3.5 A dialogue box will come up asking you to confirm the deletion. Click OK. Archive a Discussion Board If there comes a time when you no longer require a discussion board but would like to retain it for future reference, the archive function proves to be quite useful in such situations. 3.6 To archive a Discussion Board, click on "Discussions" on the left-hand side of the page. 3.7 Click on "Archive" on the Discussion Board you wish to archive. 3.8 A dialogue box will come up asking you to confirm. Click OK. 3.9 To access archived content, go to your admin dashboard by clicking on the Admin tab on the left-hand side of the page. 4.0 Navigate to the "Content" tile located on the third row of the dashboard and click "Manage Content". 4.1 Click on "Content" to expose more options and click "Archives". 4.2 Upon navigating to this page, you will have the opportunity to review archived content, which includes discussions, resources, and email logs that have been stored for reference purposes. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Post Announcements Context Post an Announcement Multiple Announcements Edit/Delete an Existing Announcement Context The announcement feature is a great way to promote your upcoming program events and can also be used to communicate any other important information. i.e. events, program policy change, new resource posted, welcome message, upcoming survey notice etc... Program announcements are automatically posted on the members dashboard. Post an Announcement To post an announcement, follow these steps: 1.0 Access the administrator dashboard by clicking the "Admin" tab on the left-hand side of the page. 1.1 From the administrator dashboard, navigate to the "Content" tile located on the third row, and click on "Manage Content" to access the corresponding section. 1.1.1 A new dialog box will appear. Expand the selections by clicking on "Member Dashboard" and subsequently choose "Announcements." 1.2 Click Create an Announcement 1.3 Complete the following fields: A) Add an English event description. B) Optional: Add a French event description. C) Optional: Attached an image to your announcement. D) Optional: Attached a different image to go along the french announcement. E) Optional: Add a URL which will make the announcement. clickable and will re-direct your users to another website. F) Optional: Add a French URL to go along with the french announcement. G) Indicate if the URL should open in a new window or same window. H) Optional: Add an expiry date to the announcement. Note: The expiry date allow you to enter a date upon which an announcement will no longer be visible on the Member Dashboard. For example, this can be used for announcements regarding an event being organized by the program. An expiry date for the announcement that corresponds with the end date for the event can now be set from the Announcement’s page in the ‘Expiry Date’ field. 1.4 Click Save Announcement Multiple Announcements If you create multiple announcements, they will be displayed as a carousel on the members dashboard. It is possible to adjust the display duration for each announcement as well as whether they will appear individually or together. Slide Speeds Seconds 1.5 By adjusting the numbers on the ‘Slide Speed Seconds’ field, administrators can set the number of seconds for which each announcement is displayed which gives you more control on the length of time for the carousel. Number of Slides 1.6 When a program has many announcements to share and would like to condense the number of slides displayed, it is possible to display two announcements on a single slide by adjusting the numbers on the ‘Number of Slides’ field. 1.7 Click Save Settings. Edit/Delete an Existing Announcement 2.0 From the administrator dashboard, navigate to the "Content" tile located on the third row, and click on "Manage Content" to access the corresponding section. 2.1 A new dialog box will appear. Expand the selections by clicking on "Member Dashboard" and subsequently choose "Announcements." 2.2 From the announcements list, locate the announcement and click Edit or Delete. 2.3 If you are editing the announcement, make your changes and click Save Announcement. 2.4 If you are deleting the announcement, you will be prompt to confirm the deletion. Click OK. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca     Create Mentoring Groups Context Create a Group Add Mentors and Mentees to a Group Context Increasingly, mentoring programs are embracing a group-based approach, wherein one or more mentors engage with several individuals on a consistent basis. Leveraging this model, MentorCity offers the flexibility to establish group mentoring setups, accommodating configurations ranging from one mentor to multiple mentees to collaborative arrangements involving multiple mentors and mentees. This article will guide you through the process of creating dynamic mentoring groups within the MentorCity platform. 1 - Create a Group 1.0 Click the "Admin" tab on the left-hand side of the page to access your administrator dashboard. 1.1 From the administrator dashboard, navigate to the "Messages" tile located on the first row, and click on "Collaborate" to access the corresponding section. 1.1.1 A new dialog box will appear. Click "Group Mentoring". 1.2 Click Create Group. 1.3 Give the group a name and a description. In this example, we will use the name of the mentor as the group name. 1.3.1 Optional: Add a French translation in the French fields if the program is bilingual. 1.4 Select a Group Status. For a brand-new group, based on your internal process, choose a status between the first three statuses listed. 1.5 Optional: Attach a photo that is representative of the group. A different photo can be added based on the language selected on the platform.  Make sure to follow the recommended dimensions. Here is an example of what groups with or without a photo would look like to the end user: 1.6 Voilà! The group is now created and will appear at the bottom of the list if other groups already exist. 2 - Add Mentors and Mentees to a Group Now that a group has been created, the administrator can start adding members to the newly created group. 2.0 The administrator needs to return to the administrator dashboard by clicking the "Admin" tab again. 2.1 From the administrator dashboard, click the "Members" tile located on the second row. 2.2 Click on Add to Group for each mentor/mentee that needs to be added to a group. This can be done from the "Groups Name" column.  This column also highlight groups that each mentor/mentee are already part of. 2.3 Check the box beside the group name to add the mentor or mentee to a specific group. They can be added to multiple groups if applicable. 2.4 Click Save Changes. 2.5 Repeat steps 2.2 to 2.4 for each mentor and mentee you want to add to a group. Optional : Administrators can add themselves to a group the same way they would add any other members. 2.6 Next time a mentor or mentee connects to the platform, they can click on "Groups" on the left-hand side of the page to view their groups. 2.7 Then they can click on the group name to start interacting. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Add a Video in Profile Context Create a Custom Field Contact Mentor Canada Support Team Mentors and Mentees Add a Video URL to their Profile Context Mentors and mentees can bring their profiles to life by adding captivating video content. Whether it's a dynamic video resume or a heartfelt introduction, this feature allows you to showcase your unique personality and expertise like never before. Why Add a Video to a Profile? In today's fast-paced digital world, a picture may be worth a thousand words, but a video can be worth so much more. Video introductions allow mentors and mentees to make a lasting first impression, demonstrating their passion, skills, and dedication to potential mentees or mentors. It's the perfect opportunity to highlight their strengths, share their experiences, and create a genuine connection with others in the community. How Does It Work? Adding videos to mentors and mentees profile is a breeze. They can embed web videos, such as those from YouTube, directly into their profile by setting up a custom field. This means their video content must have a URL for easy posting. Worried about privacy? Don't be! If they are using a video hosted on a platform like Google Drive, they can simply adjust their privacy settings to ensure others can view it. Step 1 - Create a Custom Field 1.0 Click the “Admin” tab on the left-hand side of the platform. 1.1 From the administrator dashboard, navigate to the "Profiles & Feedback" tile located on the third row, and click on "Manage Content" to access the corresponding section. 1.1.1 A new dialog box will appear. Expand the selections by clicking on "Profiles" and subsequently choose "Profile Fields" 1.2 Click “Manage Custom Fields”. 1.3 Click Add New Field. It will be located at the bottom of the page if you have existing custom fields, or at the top if you do not. 1.4 Enter a field Name and Description. 1.4.1 Do not add any options. 1.4.2 Add Tips if needed and assign a Role and an Order for this field. 1.5 Click the additional and optional selections to format the new field. (mandatory, include on report etc….) 1.6 Click Save 1.6.1 The new field now appears under the "Manage Custom Fields" section. 1.6.2 Voila! The new custom field is now displayed on the profile of your mentors and/or mentees. Step 2 - Contact Mentor Canada Support Team 2.0 Now that a custom field has been created, please contact Mentor Canada Support to set up your newly created field for videos. 2.1 Send an email to support@mentoringcanada.ca with the following information: Program Name Custom Field Name Step 3 - Mentors/Mentees Add a Video URL to their Profile Mentors and mentees can start posting videos on their profile once the administrator received a confirmation from the Mentor Canada Support team. The below steps can be followed to post a video on a profile. 3.0 From the dashboard, click on Edit under the profile section. You can also click "Edit Profile" from the drop-down menu on the top-right hand side of the page. 3.1 Scroll down to the field meant to post a video. In this example the field is called "Video" 3.2 Add your video URL in the field. Note: To ensure a seamless and error-free experience, we strongly recommend copying and pasting the URL directly from your browser when adding videos to your profile. It is essential to include "https:" in the URL for the video to be successfully posted. Omitting "https:" may result in the video not being displayed on your profile. 3.3 Click Save to save your modifications. 3.4 To test the results, click  View under the profile section of the dashboard. 3.5 Scroll down until you see the video field. Voilà! If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca Message Hub Message Hub Message Hub The message hub allow mentors and mentees to access all messages received throughout the platform in one place. It is a clean, fast and easy way to retrieve all messages. The message hub contains: Direct Messages between Mentoring Matches Messages from Groups Messages from Discussion boards The Message Hub is available from any page on the virtual mentoring platform by clicking the envelope icon at the top of the page. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca End Mentoring Relationships Ending a Mentoring Relationship Manually Ending a Mentoring Relationship Manually Ending ALL Mentoring Relationships Ending a Mentoring Relationship 1.0 Mentoring relationships should end automatically as long as: The mentorship has completed a mentoring agreement where they have selected a mentorship duration. The mentorship has completed the program evaluation. An email is sent to the main administrator 2 weeks before the end of the relationship as a reminder. The email notification will only include end dates of those mentorships that have completed a mentoring agreement and have selected a mentorship duration. Manually Ending a Mentoring Relationship 1.1  In the event that a mentorship needs to end prematurely, or, a mentorship has not completed a mentoring agreement and/or program evaluation, a program administrator will have to manually end the mentorship. 1.2 To do so, from your administrator dashboard, click on the Relationships tile located on the second row of the administrator dashboard. 1.3 Find the mentorship on the list and click on Details under the "Mentoring Relationship" column. 1.4 Scroll down, and click on End Relationship on the right-hand side of the page. Note: Even after a mentoring relationship concludes, mentors and mentees retain access to the virtual mentoring platform for continued interaction. Upon the completion of a mentoring match, both mentors and mentees remain active users of the platform and are reintegrated into the pool of available participants. However, if there's a need to halt communication between a mentor and mentee who are no longer engaged in the program, their accounts can be deactivated. Refer to the Deactivate Users article to learn more. Manually Ending ALL Mentoring Relationships 1.5 It is possible for program administrators to end all mentoring relationships at once. For example, if your program has cycles, and you want to end all relationships for an ending cycle and start over at a later time. 1.6 From your administrator dashboard, click on the Relationships tile located on the second row of the administrator dashboard. 1.7 Click  the "Matched" tab at the top of the page. 1.8 Click on "End All Relationships" on the right-hand side of the page. If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca