Login/Sign-Up

Error message received when updating password

Issue

Upon first login, I am unable to change my password from the Account Setting page and/or I received an error message stating that my password does not match or is invalid. How can I resolve this?

 

Solution

  1. Occasionally, there is a space either before or after the password. This can occur if the password was copied and pasted from the email. Re-enter password manually to resolve this issue.

  2. Try refreshing the webpage if solution #1 does not work.

  3. If the issue persists, please contact support@mentoringcanada.ca for assistance.

 

If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca 

Onboarding Email

Issue

I did not receive the onboarding email from MentorCity. How can I access the onboarding link?

 

Solution

  1. Check your junk mail folder.

  2. Check your quarantine folder, if your organization utilizes this function.  You can do that by following this link https://security.microsoft.com/quarantine.

  3. If the email is not in your junk mail or quarantine folder, please contact support@mentoringcanada.ca for assistance.

 

If you have questions or need further support, please contact our Support Team: support@mentoringcanada.ca