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  • EN - MentorCity FAQs

  • Communications - Calendar

    • Are in-person meetings automatically marked as completed?

    • Meeting feedback form for in-person meetings

  • Communications - Chat

    • Message/Chat notifications

    • Monitor conversations

    • What is the message retention period on the platform?

  • Communications - Meeting Link

    • Can the link be customized?

  • Communications - Voice/Video Calls

    • Can live calls be recorded?

    • How does the video call function work?

    • Monitoring live calls

  • Customize - Badges

    • Can I customize rules for profile badges?

  • Customize - Courses

    • How to gain access to the Platform Orientation courses

    • Instructions for linking Program's specific LMS

    • Meta Tags

  • Customize - Language Filter

    • Case sensitivity

    • Discussion forums

    • Do recipients see inappropriate messages before filtering occurs?

    • Is the language filter always on?

    • Where do filtered messages go?

  • Customize - Mentoring Agreement

    • Extending a mentoring relationship

    • How to increase the length of mentoring relationships?

  • Customize - Program Evaluation

    • Are Program Evaluations mandatory?

    • How to find Program Evaluation responses

    • Is the Program Administrator notified?

    • Is there a maximum number of Program Evaluation questions?

    • Member did not complete Program Evaluation

    • When is the Program Evaluation email sent out?

  • Mentors & Youth - Matching Members

    • Prior Mentoring Relationship data

  • Mentors & Youth - User Profile

    • Are Members notified upon deactivation?

    • Deactivated Members

    • How to permanently delete members

    • Logging Meeting Hours

    • What functions are still available when a relationship ends?

  • Program Administration - Edit Organization Profile

    • Change Organization Colours

    • Recommended size for profile images

    • What is the character limit in the "email from" address?

  • Program Administration - Manage Administrators

    • How to invite additional Program Administrators to a specific Program

  • Program Administration - Mobile Application

    • Can Program Administrators perform administrative tasks via the mobile application?

    • Recommended user age

  • General Questions

    • File Size Limit

Books
EN - MentorCity FAQs
Customize - Language F...

Customize - Language Filter

Case sensitivity

Question Is the language filter case sensitive and must the spelling be exact to catch inappropr...

Discussion forums

Question Can the language filter catch what is written in discussion forums?   Answer The Lan...

Do recipients see inappropriate messages before filtering occurs?

Question Is the filtered message completely blocked until approved/denied or does the recipient ...

Is the language filter always on?

Question Will the language filter function still be available if the ability to view private mes...

Where do filtered messages go?

Question What happens if a program catches a filtered message?   Answer The message will be s...

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Created 1 year ago by Turie Emakpore
Updated 7 months ago by Turie Emakpore
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