EN - MentorCity FAQs

Question Does the calendar automatically mark an in-person meeting as completed?   Answer Yes...

Question If a meeting is booked via the calendar and it is for an in-person meeting, will the me...

Question When a a chat message is sent to a member, they do not seem to receive any notification...

Question How can I monitor the conversations between members on the platform?   Answer This f...

Question How long are the conversations between members retained within the system?   Answer ...

Question Can the invitation link be customized with a program's name instead of the default link...

Question Can video calls be recorded?   Answer No, unfortunately. This feature is not availab...

Question When I joined a call on both desktop and the mobile application, the Member I was calli...

Question How can live calls be monitored?   Answer Program administrators are able to join-in...

Question Can the rules for profile badges be customized? E.g.: Change "Completed program evaluat...

Question I do not have access to the "default" Platform Orientation course. How can I gain acces...

Question Where can I find the instructions for linking Mentor City to my program's specific LMS?...

Question What does the 'Meta Tags' function within Courses do?   Answer Meta Tags allow adm...

Question Is the language filter case sensitive and must the spelling be exact to catch inappropr...

Question Can the language filter catch what is written in discussion forums?   Answer Yes, th...

Question Is the filtered message completely blocked until approved/denied or does the recipient ...

Question Will the language filter function still be available if the ability to view private mes...

Question What happens if a program catches a filtered message?   Answer The message will be s...

Question What is the exact process for members to extend their mentoring relationship beyond the...

Question Can the 'Length of Relationship' options be increased for programs with longer commitme...

Question Are Program Evaluations mandatory?   Answer Program Evaluations are not mandatory. I...

Question Where can a Program Administrator access and view Program Evaluation feedback?   Answ...

Question Is the Program Administrator notified when evaluation emails are sent out?   Answer ...

Question Is there a maximum number of program evaluation questions?   Answer There is no limi...

Question What happens if members do not complete the Program Evaluation?   Answer In MentorCi...

Issue At what point in the mentoring relationship is the Program Evaluation email sent out?   ...

Question If a mentoring relationship ends and a new match is made with different parties, are th...

Question Do members receive a notification that informs on or confirms account deactivation?   ...

Question If a member is deactivated, is their profile deleted from the system?   Answer When ...

Question Can Members be permanently deleted from the platform?   Answer Yes, however, you mus...

Question How can Mentors or Mentees manually log meeting hours?   Answer There is a Mentoring...

Question Which functions are no longer available when the Mentoring Relationship has ended?   ...

Question I am unable to change the colours for my organization. How can I do this?   Answer I...

Question What is the recommended size for a profile picture?   Answer MentorCity recommends u...

Question What is the character limit in the "Email From" field for my program/organization's ema...

Issue How can a Program Administrator invite another Program Administrator to join their Program...

Question Can Program Administrators perform administrative tasks using the mobile application? ...

Question What is the recommended age for users of the application?   Answer We recommend memb...

Question Is there a maximum file size for files shared through the sections listed below?| Me...